Not sales. More than accounting. Kitchen Staff Duties & Responsibilities. Make staff retention a priority. Why Some Restaurants May Have Staff Sign an Employment Agreement. According to a recent survey, 46% of restaurant managers and owners said that hiring, training, and then retaining staff is their number one challenge. Focus on getting your staff excited for the shift ahead. They are the employees that customers come in contact with, such as the hostess taking names, the bartender making drinks, the waiter delivering meals and the busboy cleaning tables. Restaurant managers need to manage restaurant staff, controlling the finance and providing the best customer services. Dick’s Last Resort is an American restaurant chain renowned for its obnoxious waiting staff. How exactly they're mean: The staff doesn't ask you what you'd like to order -- they yell, "What the f**k do you want, bitch?!" With the resources and phrases below, we’ll show you how to start learning English for six different restaurant staff positions. When we asked restaurant owners about their biggest pain points, 30% of them said staffing is what keeps them up at night. Large and busy restaurants might employ additional staff for a variety of purposes. Restaurant managers typically work 50 to 60 hours a week -- which can contribute to a high burnout rate. Prioritize staff retention. And although customers send the insults right back, if … If you’re opening your restaurant with a background in restaurant management or managing teams, congratulations: you probably know how to curate your restaurant staff. How to use staff in a sentence. Commercial kitchens range from tiny, mom-and-pop restaurants to the high-volume production environments of convention centers and institutions. Contests, or employee gamification tactics, are popular ways for restaurant managers to use the power of healthy competition to drive sales and staff engagement. Not trends. Since the National Restaurant Association reported an average employee turnover rate of 72.9% in 2016, it’s safe to say keeping employee turnover rate down should a priority for every restaurant owner. Other Staff. Depending on level of responsibility and the grade of the people you are managing, you may need to plan work at a detailed (daily/weekly) level. More than marketing. For some restaurants, staff turnover could mean as much as $146,600 annually. How to calculate your employee turnover rate 4. More than inventory. Not inventory. Staffing. This might be a physical ledger or, in more modern establishments, a computerized database. Some have a receptionist specifically to maintain the restaurant's reservation book. 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